Handcrafted American made quilts

Have questions or need additional information? Contact us by clicking on the contact button. I would be more than happy to answer the best I can.

Unfortunately, returns and exchanges are not accepted. All shipped items are insured. In the event of problems with your order, we want all of our customers to be satisfied. Contact me within 2 days of receipt. All sales are considered final. However, if an issue arises we will review each order on a case-by-case basis. A re-stocking fee may apply. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value determined by Red Saltbox Quilts. Original shipping fees are non-refundable. For orders damaged in transit, please contact us within 5 business days of receipt with damage photos of item, packaging and packing materials. All damaged orders must be returned within 7 business days of return acceptance. Please note that we are not responsible for any damage that occurs after the item has been delivered to or received by the customer.

Exchanges - Exchanges are not accepted.

Will incur a cancellation fee of $150. Also a re-stocking fee of 15%.

We use PayPal which currently accepts most credit and debit cards along with Venmo. Subject to change. Personal checks are also accepted with a hold being in place until check clears. Payment plans may be offered on a case-by-case basis. A non-refundable deposit may be required. In the event the payment plan is cancelled or not paid in full, a cancellation fee and a re-stocking fee will apply. Re-stocking fees are 15% of the item price. Cancellation fee is $150. Monies re-funded would be in the form of a Red Saltbox Quilts store credit.

Currently not at this time.

Frequent washing may shorten the life of your quilt. To preserve its colors, avoid direct sunlight exposure. When laundering your quilt, it is best to use cold water. Always use 3-4 color catchers to prevent dye from bleeding, at least the first few times your quilt is washed. If machine washing, use a gentle cycle with cold water and rinse thoroughly, preferably twice. I use gentle detergents such as Eucalan or Retro-Clean which are known for their mildness. Preferred drying is flat but in the case of machine drying, use a cooler temperature setting. Do not store quilts in plastic. Re-fold and air-out quilts often. We recommend gentle machine washing in cold water and air drying or low heat tumble drying to preserve your quilt's quality.